Welcome to the AMIGREATAT Assessment System for
Am I GREAT at Customer Service?
Instructions:
1. Get your book! You'll need to have your book with you to complete this.
2. Please complete the following form (all 100 rating questions from the 25 chapters of the book are noted below).
3. We will send your customized personal assessment within 2 business days.
4. The fields in
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Is WATER either wet or dry?
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CHAPTER:
How full is the cup?
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CHAPTER:
What’s the balance in your knowledge bank?
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CHAPTER:
Patience…patience…
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CHAPTER:
Set aside the status quo.
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CHAPTER:
Focus like a laser.
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CHAPTER:
Do you realize they’re all individuals?
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CHAPTER:
Do you know everything already?
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CHAPTER:
Meet the co-workers.
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CHAPTER:
Do you fear confrontation?
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CHAPTER:
Think before you speak?
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CHAPTER:
Your actions speak so loudly that…
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CHAPTER:
Here comes a call!
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CHAPTER:
Listen up!
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CHAPTER:
They’re angry. What are you going to do?
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CHAPTER:
I want to be King of the World!
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CHAPTER:
Find the common ground.
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CHAPTER:
To be or not to be...in touch.
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CHAPTER:
Don’t drop the ball.
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CHAPTER:
Do you waste your own time?
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CHAPTER:
I need a quick response.
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CHAPTER:
Do it right the first time.
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CHAPTER:
Your fault?
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CHAPTER:
Are you a Mr. (or Ms.) Fix-it?
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CHAPTER:
You don’t have to be Shakespeare, but…
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CHAPTER:
Why are we here?
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