Quotes from Readers!

“We use the book in each department to complement our tools, sharing it among team members and at meetings. It is a perfect guide to spark team discussions and in collaboratively improving our service culture.”

Chesley Black, Director of Campus Services, Johnson & Wales University

“Ed is one of the true industry leaders and I loved sharing his technique and attitude on how to achieve high level service through qualities he has incorporated into easy read and review chapters. The book is packed with steps on how to make YOU a step above the competition!”

Jeff Munneke, Vice President of Client Development & Community Youth Basketball, Minnesota Timberwolves | Lynx